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Certificate III in Retail SIR30216

COURSE DATES: 30/11/2019 - 30/11/2020

About Course

SIR30216 Certificate III in Retail
Nominal Hours: 405

Course Description
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry requirements
There are no entry requirements for this qualification.

What work can you do?
Customer Service Representative, Retail Supervisor, Cashier, Sales Assistant, Team Leader, Retail Assistant

What units will you study?
13 units must be completed:
8 core units
5 elective units, consisting of:

  • 3 units from the list below
  • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
Elective units
Communication and Teamwork
CHCDIV001 Work with diverse people
SIRXCOM003 Promote team cohesion
Customer Engagement
SIRXCEG006 Provide online customer service
SIRXDLV001 Deliver food products
Food Safety
SIRRFSA001 Handle food safely in a retail environment
SIRRFSA002 Supervise a food safety program
Health and Wellbeing
SIRXHWB001 Maintain personal health and wellbeing
SIRRINV001 Receive and handle retail stock
SIRRINV002 Control stock
Management and Leadership
SIRXMGT001 Supervise and support frontline team members
BSBMKG401 Profile the market
SIRXMKT001 Support marketing and promotional activities
SIRRMER001 Produce visual merchandise displays
SIRRMER002 Merchandise food products
SIRRMER003 Coordinate visual merchandising activities
Product Knowledge
SIRXPDK002 Advise on food products and services
SIRXPDK003 Advise on health and nutritional products and services
Retail Financials
SIRRRTF001 Balance and secure point-of-sale terminal
SIRRSTY001 Style the customer
Training and Development
SIRXTAD001 Train others in frontline tasks
SIRWSLS002 Analyse and achieve sales targets
SIRWSLS003 Build sales of branded products
Working in Industry
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND005 Develop personal productivity

For more packaging rules see https://training.gov.au/Training/Details/SIR30216

How to Enrol
Please contact 02 4226 1622 to arrange an interview with our Student Support Officer to ensure the course is right for you, discuss your elective units and receive a final quote before enrolling.
This qualification is eligible for funding under Smart and Skilled. For more information on Smart and Skilled visit https://smartandskilled.nsw.gov.au/ or phone 1300 772 104 

Unique Student Identifier
From 1 January 2015 all students participating in Nationally Recognised Training in Australia will need to have a Unique Student Identifier (USI).

WEA Illawarra can be prevented from issuing you with a nationally recognised VET qualification or statement of attainment when you complete your course if you do not have a Unique Student Identifier (USI). If you have not yet obtained a USI you can apply for it directly at https://www.usi.gov.au/students/create-usi

NOTE: Certificates will not be issued until satisfactory completion of all assessment requirements and all payments for the course have been received.

Course Details

Certificate III in Retail SIR30216
0 sessions of 0 hours
on application
For enrolments, call (02) 4226 1622
WEA Wollongong

Venue: WEA Wollongong

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