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Certificate II in Retail Services SIR20216

COURSE DATES: 30/11/2019 - 30/11/2020

About Course

SIR20216 Certificate II in Retail Services
Nominal Hours: 360

Course Description
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry requirements
There are no entry requirements for this qualification.

What work can you do?
Retail Assistant, Customer service assistant, Cashier

What units will you study?
12 units must be completed:
7 core units
5 elective units, consisting of:

  • 3 units from the list below
  • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
Elective units
Food Safety
SIRRFSA001 Handle food safely in a retail environment
Inventory
SIRRINV001 Receive and handle retail stock
Merchandising
SIRRMER001 Produce visual merchandise displays
SIRRMER002 Merchandise food products
Product Knowledge
SIRXPDK002 Advise on food products and services
Sales
SIRXSLS002 Follow point-of-sale procedures
Technology
BSBWOR204 Use business technology
Working in Industry
FSKLRG09 Use strategies to respond to routine workplace problems
SIRXIND002 Organise and maintain the store environment
SIRXIND004 Plan a career in the retail industry

For more packaging rules see https://training.gov.au/Training/Details/SIR20216

How to Enrol
Please contact 02 4226 1622 to arrange an interview with our Student Support Officer to ensure the course is right for you, discuss your elective units and receive a final quote before enrolling.
This qualification is eligible for funding under Smart and Skilled. For more information on Smart and Skilled visit https://smartandskilled.nsw.gov.au/ or phone 1300 772 104 

Unique Student Identifier
From 1 January 2015 all students participating in Nationally Recognised Training in Australia will need to have a Unique Student Identifier (USI).

WEA Illawarra can be prevented from issuing you with a nationally recognised VET qualification or statement of attainment when you complete your course if you do not have a Unique Student Identifier (USI). If you have not yet obtained a USI you can apply for it directly at https://www.usi.gov.au/students/create-usi

NOTE: Certificates will not be issued until satisfactory completion of all assessment requirements and all payments for the course have been received.

Course Details

Course:
Certificate II in Retail Services SIR20216
Starts:
30/11/2019
Finishes:
30/11/2020
Classes:
0 sessions of 0 hours
Time:
on application
Price:
For enrolments, call (02) 4226 1622
Code:
23020XX
Venue:
WEA Wollongong

Venue: WEA Wollongong

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Wollongong, NSW 2500

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