Certificate II in Retail Services SIR20216
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
There are no entry requirements for this qualification.
What units will you study?
12 units must be completed:
7 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
HOW TO ENROL
Please contact 02 4226 1622 to arrange an interview with our Student Support Officer to ensure the course is right for you, discuss and choose your elective units and receive a final quote before enrolling.
Please note date range is indicative of program start for this term not complete program
This qualification is eligible for funding under Smart and Skilled. For more information on Smart and Skilled visit https://smartandskilled.nsw.gov.au
WEA Illawarra can be prevented from issuing you with a nationally recognised VET qualification or statement of attainment when you complete your course if you do not have a Unique Student Identifier (USI). If you have not yet obtained a USI you can apply for it directly at https://www.usi.gov.au/students/create-usi
NOTE: Certificates will not be issued until satisfactory completion of all assessment requirements and all payments for the course have been received.
There is plenty of parking onsite but please DO NOT TURN RIGHT into the carpark. You could endanger yourself, any passengers and any others on the road.
The centre should be approached from the South, either at the south end of Auburn Street, or by turning into Auburn Street from Swan or West Streets.
- Food and Drink
There is a Zip Tap available for those who wish to BYO cup plus tea/coffee/milk supplies.
Please note that due to COVID-19 restrictions there will be no supplies or utensils available at the WEA to make refreshments or to use for the consumption of food.
Please BYO refreshments for your use only.
- Confirmation of Course and Purchase of Materials
At times WEA must cancel classes due to lack of enrolments. To avoid undue costs please do not purchase any materials until your course has been confirmed as going ahead.
Please call the WEA office on phone: (02) 4226 1622 three days prior to the commencement of the class to confirm that it will be going ahead.
- No Smoking
Please note that WEA is a smoke-free business and smoking is not allowed in the building in the carparks or in any outside area on WEA property.
- COVID and your Safety
WEA Illawarra operates according to the current Public Health orders and restrictions.
ALL WEA Illawarra teaching and admin staff are double vaccinated.
WEA Illawarra recommends the following for students and visitors to the college:
– Double vaccination – highly recommended
– Mask wearing – optional
– Scanning on to Service NSW – optional
– Self-distancing – recommended
– If you are feeling unwell – notify staff immediately
Courses are subject to current Public Health orders and restrictions. Either a full refund or a transfer to another course will be offered to participants if the course is cancelled due to COVID restrictions.
Meet your tutor
Walking into a classroom full of students is Dannelle’s favourite way to start the day. Working with trainees enables Dannelle to travel to some great workplaces on the NSW South Coast and Southern Highlands and meet trainees in many different working environments.
In her own words she says, “I love that I get to be part of the training and career journey for so many people in the Illawarra.”