Certificate III in Business BSB30120
NOTE: Enrolments in this course can be taken ALL YEAR ROUND.
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Total number of units = 13
6 core units plus 7 elective units, of which:
• 2 elective units must be selected from Group A
• 1 elective unit must be selected from Group B
• for the remaining 4 elective units:
up to 4 units may be selected from Groups A – G
if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:
• For specialisation in Customer Engagement, 4 elective units must be selected from Group D
• For specialisation in Business Administration, 4 elective units must be selected from Group E
• For specialisation in Records and Information Management, 4 elective units must be selected from Group G
Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.
Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.
Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant
The achievement of a specialisation will be identified on testamurs as follows:
• BSB30120 Certificate III in Business (Customer Engagement)
• BSB30120 Certificate III in Business (Administration)
• BSB30120 Certificate III in Business (Records and Information Management)
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
ELECTIVE UNITS (choose 7)
Group A – Technology (at least 2)
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC303 Create electronic presentations
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBWRT311 Write simple documents
Group B – Business Competence (at least 1)
BSBPEF301 Organise personal work priorities
BSBPMG430 Undertake project work
BSBSTR301 Contribute to continuous improvement
BSBWHS332X Apply infection prevention and control procedures to own work activities
Group C – Teamwork and Relationships
BSBCRT412 Articulate, present and debate ideas
BSBLDR301 Support effective workplace relationships
BSBPEF302 Develop self-awareness
BSBXTW301 Work in a team
Group D – Customer and Client Engagement
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBXDB301 Respond to the service needs of customers and clients with disability
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
Group E – Business Administration
BSBOPS301 Maintain business resources
BSBOPS303 Organise schedules
BSBPUR301 Purchase goods and services
Group G – Records and Information Management
BSBINS302 Organise workplace information
HOW TO ENROL
Please contact 02 4226 1622 to arrange an interview with our Student Support Officer to ensure the course is right for you, discuss and choose your elective units and receive a final quote before enrolling.
Please note date range is indicative of program start for this term not complete program
This qualification is eligible for funding under Smart and Skilled. For more information on Smart and Skilled visit https://smartandskilled.nsw.gov.au
WEA Illawarra can be prevented from issuing you with a nationally recognised VET qualification or statement of attainment when you complete your course if you do not have a Unique Student Identifier (USI). If you have not yet obtained a USI you can apply for it directly at https://www.usi.gov.au/students/create-usi
NOTE: Certificates will not be issued until satisfactory completion of all assessment requirements and all payments for the course have been received.
There is plenty of parking onsite but please DO NOT TURN RIGHT into the carpark. You could endanger yourself, any passengers and any others on the road.
The centre should be approached from the South, either at the south end of Auburn Street, or by turning into Auburn Street from Swan or West Streets.
- Food and Drink
There is a Zip Tap available for those who wish to BYO cup plus tea/coffee/milk supplies.
Please BYO refreshments for your use only.
- Confirmation of Course and Purchase of Materials
At times WEA must cancel classes due to lack of enrolments. To avoid undue costs please do not purchase any materials until your course has been confirmed as going ahead.
Please call the WEA office on phone: (02) 4226 1622 three days prior to the commencement of the class to confirm that it will be going ahead.
- No Smoking
Please note that WEA is a smoke-free business and smoking is not allowed in the building in the carparks or in any outside area on WEA property.
- COVID and your Safety
If you are feeling unwell or displaying covid or cold and flu symptoms, please stay at home and notify our office that you will not be attending classes.
Our staff may ask you to leave if you appear to be unwell so that we protect our students and staff. We will operate according to Public Health Orders as required.