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FAQ

Frequently Asked Questions

What are the term dates for 2016/2017?

Our term dates for 2016 are:

Term 4: 17 October 2016 to 9 December 2016

Our term dates for 2017 are:

Term 1: 13 February 2017 to 7 April 2017
Term 2: 8 May 2017 to 30 June 2017
Term 3: 31 July 2017 to 22 September 2017
Term 4: 16 October 2017 to 8 December 2017

Are classes always on the same day of the week?

Yes, our classes are always on the same day each week. Unless something unforeseen happens, for which you will be notified, all your classes will be on the same day of the week, at the same time and same venue.

Do you sell gift vouchers?

Yes we do sell gift vouchers. They can be purchased as a specific enrolment into a course or you can nominate the amount for the voucher and the recipient can use it towards any course of their choice.

When are the new programs coming out?

New programs are released in the last few weeks of each term with information about courses for the next term.

What is your refund policy?

Once an enrolment has been processed, refunds are not made except when WEA Illawarra cancels a course. However, a credit note may be issued if a replacement student can be found prior to the course commencing, or in the case of a serious illness if a written request is accompanied by a medical certificate. However requests for a credit note or refund on medical grounds must be lodged within the term in which you are enrolled. An administrative charge of 10% of the course fees applies with a minimum fee of $10. WEA cannot accept responsibility for changes in personal circumstances or work commitments or for books or materials purchased for a course. In some instances transfer between courses may be granted upon application by a student to the CEO. Final decisions on any refund, transfer or credit note issues remain with the CEO.

*For Online courses there are no refunds after you have enrolled and received access to the course.

*WEA reserves the right to alter any of its published arrangements, either before or during a course, or to cancel or terminate a course.

What happens if my course is cancelled?

Full course payment is required to confirm your place in all courses. WEA reserves the right to cancel or postpone any class due to under-enrolment or other unforeseen circumstances. In this case, students will receive a full refund.

Do I need prior knowledge of the topic for lifestyle courses?

Contact us if you are unclear about the requirements for a specific course. The majority of Lifestyle Courses are introductory so no prior knowledge or skill is required.

Is there a charge for additional materials?

The course requirements will be specified for each course as part of the Course Requirements section on this website. If you are still unsure after reading this section, contact us for further assistance.

Is there child minding available?

No, unfortunately, WEA Illawarra does not have child minding services available.

Can i bring my child to class with me?

As there is no childminding you cannot bring your children to class with you. Our courses are geared for adult learning and not structured to entertain children for the duration of the class. The exception to this rule is when older children are enrolled in a course as participants.

Are pets allowed on campus?

In usual circumstances pets are not allowed on campus, but if you have special needs or disability requirements, a companion animal such as a seeing-eye dog may be allowed in class with you. Please contact WEA to discuss before attending class.

Are your cooking classes nut-free?

Cooking classes held at Cedars Christian College are nut free. Cooking classes held at Nourished@Bally are not. Please contact us if you have other medically recognised special needs.

Can i smoke on campus?

No. As an educational facility WEA Illawarra has a no-smoking policy in all venues at which WEA courses are held including the car parks and grounds of a venue.

Is there alcohol involved in cooking classes?

No, alcohol is not used in the cooking classes.

Can i pay off my accredited / vocational course?

If you are taking a course in excess of $1500, a payment plan can be set-up to help you pay for your accredited/Vocational Course. Please contact us to discuss payment plan options.

Is there disability access?

Disability access varies depending on the particular venue in which your classes is being held. Our WEA Wollongong Centre has a lift and ramps on-site. Please contact our enrolment office if you require additional information or assistance.

Do you have a canteen on-site?

No, we don’t have a canteen onsite. We do, however, have coin operated vending machines available.

Is there parking on-site?

Yes, we have on-site parking at our WEA Wollongong Campus. Other venues may have either street or on-site parking depending on the venue.

Please note: The WEA Centre should be approached from the South, either at the south end of Auburn Street, or by turning into Auburn Street from Swan or West Streets. Please DO NOT TURN RIGHT into the carpark. You could endanger yourself, any passengers and any others on the road.

Do you recognise prior learning?

Yes, we do recognise prior learning, which we term Recognition of Prior Learning (RPL). If you feel that you have the skills and knowledge equivalent to a course, or part of a course, and can prove it through documentation, we offer a range of RPL options to explore.  Contact us to discuss your suitability.

The process of RPL requires you to compile and submit a portfolio of evidence which is then assessed by a qualified assessor. Assessment typically takes two weeks. Successful applicants will be issued with the same qualification as those who study the course. Any units of competency that you cannot supply evidence for can be studied individually – prices are available on application.

Are your courses accredited?

Lifestyle Courses are not accredited. Vocational Courses will individually indicate whether the course is accredited or not, see the Vocational course section for details.

What are your payment methods?

Our payment methods are credit cards (Mastercard or Visa card), bank transfer and cheque payments. We do not, however, accept Diner’s Card, American Express or cash payments. Payments must be made before a course starts (preferably at least a week earlier) especially when resources need to be prepared or ordered.

I need a carer, can mine accompany me on the course?

Please contact us to discuss your individual needs relating to a Carer, or other disability, or related matter.

I am a senior, can I use my senior's card?

Yes, you can use your Seniors Card for discounts with us. Your Seniors Card will entitle you to a 10% discount on Lifestyle Courses not marked with an X and fee free courses in the form of Tech Savvy Seniors classes, designed to help seniors become fluent in today’s online and related technology.

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50-56 Auburn Street,
Wollongong, NSW 2500

PO Box 1472, Wollongong, NSW 2500

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